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"We replaced our existing residential HVAC in September of 2019. I wanted to wait until we had some colder weather before posting a review. We are completely satisfied with our experience. Prior to deciding on the specific purchase, Randall met with me, answered a ton of questions, and then followed up (in writing) a series of estimates with different specs/price points to review. He then patiently answered a ton of follow up questions which enabled me to make a decision on "what would be best for me." After deciding on a Lennox SL18XP1 with a multi-speed air handler and a really neat M30 Thermostat, then it was just a matter of scheduling...based upon my schedule. After scheduling the install...here is a really important part to me...they showed up on time, and did everything they said they would and then some. After a long day (they did it in 1!) Randall and Chris (the owners) made sure that my wife and I were comfortable the operating features on the thermostat and answered any other questions we had. It is now late December and we have had some colder weather...we are really happy with the operation and the choice we made. Elizabeth in the 1st Choice office was also great to work with and provided prompt attention to a couple of billing questions and making sure all warranty paperwork was submitted properly. While spending money is not always a wonderful experience, I know I will recoup the expense with energy savings and have confidence in the system. I hope you find this helpful."
~ Mark H.
"These folks were the most professional HVAC company around! I had three quotes and picked them. They were clean, courteous & quick! I had a new furnace and air conditioner installed. They walked me through my new thermostat operations and did a superior installation!"
~ Sara C.
"Great customer service both by the person answering the phone and the technician. Signed a reasonably priced annual contract for preventative maintenance. The first visit was handled very professionally. I look forward to working with this company to keep our equipment in tip-top shape!"
~ Linda H.
“Excellent service and reliability.”
~ Barry G., customer since 2014
"1st Choice installed my HVAC system as part of new construction and have been servicing it since 2014. The level of expertise, care, reliability, and organization are unparalleled based on other experiences I have had with past HVAC companies, service contracts, and personnel. They are there when you need them. I highly recommend 1st Choice for all the reasons above and many more."
~ Dom G., customer since 2014
"Everyone I’ve dealt with at 1st Choice has always been very courteous and professional. They are quick to respond and have always done an excellent job for me. I also believe that they are very trustworthy. I learned all this after choosing them to repair and maintain my old HVAC system ( not installed by them) and chose them when it was time for a new system. Thanks, 1st Choice!"
~ Don S.
“Prompt. Efficient. Friendly. Answered all my questions and would definitely recommend. My only wish was that the billing had more details as to what cost what, but other than that nothing but positive.”
~ Holly R., customer since 2015
“Excellent, prompt service. Trust them implicitly.”
~ Carol V., customer since 2013
“My husband and I own an Air Conditioning company in Naples, FL ... just a bit too far for a service call to our parents house in Murphy, NC (retired HVAC contractors). We contacted 1st Choice on the recommendation of our Lennox rep. We couldn't be happier with the service we/they received. They replaced the Trane Compressor at a very fair price, and the Technician was knowledgeable and friendly. We'll definitely be calling them the next time their Unit needs service. Thanks guys, and keep up the good work! Ray & Chris Stonebridge, CNR Air Conditioning.”
~ Satisfied Customer
“Exceptional expert service with a friendly attitude.”
~ David S.
“This unit was delivered and installed to completion on schedule. The technical presentation was professional and impressive. We were convinced that Lennox was the leader in quality, value and service. The rebate was available to us and financing option clear. The installation was as scheduled and came off without a hitch.”
~ Happy Customer
“Randall found our problem quickly, and fixed it!”
~ Bob H., customer since 2014